Nowshera Bazar · Official Policy
Return & Exchange Policy
We stand behind every product we ship. Read our policy to understand how we handle damaged or defective orders — and what to do if something goes wrong.
⚠️ Important: All Sales Are Final
Because we deal in food-grade syrups, purees, sauces, and frappe powders, we do not accept returns once an order has been delivered. However, if your product arrives damaged or defective, we will make it right — see the Exchange section below.
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No Returns Policy
Due to the nature of our products — food-grade syrups, purees, sauces, and frappe powders — we do not accept returns once an order has been delivered. All sales are therefore final.
We encourage customers to review product details carefully before placing an order. If you have any questions about a product, reach out to us on WhatsApp before purchasing.
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Defective or Damaged Products
If your order arrives damaged, leaking, or defective, we will arrange an exchange at no cost to you. To qualify, you must contact us within 24 hours of delivery via WhatsApp with clear photos of the damaged product.
Claims submitted after 24 hours of delivery, or without supporting photos, will not be eligible for an exchange.
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Exchanges
We accept exchanges for defective or damaged products only. Once our team verifies the defect from your photos, a replacement product will be shipped to you free of charge. No additional payment is required.
Exchanges are processed after verification. You will receive a WhatsApp confirmation once your replacement has been dispatched.
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How to Request an Exchange
1
Contact us on WhatsApp within 24 hours of delivery.
2
Send clear photos of the damaged or defective product, including the packaging.
3
Our team will verify the defect and confirm your exchange eligibility via WhatsApp.
4
Your replacement product will be dispatched to your address at no extra cost.
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Policy Summary
| Policy Detail | Information |
|---|---|
| Countries Served | Pakistan |
| Returns | Accepted for defective products only (new condition, within 7 days) |
| Exchanges | Accepted for defective or damaged products |
| Product Condition | New, unopened (defective items excluded) |
| Claim Window | Within 24 hours of delivery (exchange) / 7 days (returns) |
| Return Method | By mail or drop-off at a designated location |
| Return Label Cost | Customer responsibility |
| Restocking Fee | PKR 500 |
| Refund Processing Time | Up to 15 business days |
| Policy URL | nowsherabazar.com/return-policy/ |
Have a Problem With Your Order?
Our team is available on WhatsApp to help you quickly resolve any issue with your delivery.